Shipping
Policy.
Giftisan connects you directly with master makers across Egypt. Each item is packed and dispatched with utmost care from the artisan's independent workshop.
1. Direct Workshop Dispatch
Every order is prepared and dispatched directly by the artisan from their workshop. Once dispatched, you will receive notifications and status updates as your package makes its way to your doorstep.
2. Shipping Zones & Cash on Delivery (COD)
We deliver across all Egyptian governorates (Cairo, Giza, Alexandria, Delta, Canal cities, and Upper Egypt). Delivery fees are calculated transparently during checkout based on the destination. For Cash on Delivery (COD) orders, couriers require payment upon handover. If an item arrives damaged or materially incorrect, you are fully protected under our 48-hour Buyer Protection guarantee by reporting it with photos in your account.
3. Processing & Crafting Time
Ready-to-ship items are typically handed over to couriers within 2-4 business days. For personalized or made-to-order pieces, the artisan requires dedicated crafting time as stated on the product page.
4. Packaging & Protection
We require and support all artisans in using sturdy, eco-conscious packaging that ensures delicate ceramics, glass, woodwork, and jewelry arrive in pristine condition.
5. Tracking & Delivery Updates
You can track the fulfillment status of your orders at any time through your Giftisan profile under the Orders tab, with live stage updates from packaging to delivery.
Shipping Questions?
If you have specific questions about a shipment, custom timeline, or governorate delivery, our team is ready to assist.
Contact Support